Costumer Success Manager

Jun 14, 2021 | 0 comments

The Customer Success Manager will be responsible for the interaction with the current clients, building relationships, client retention, and being the liaison between the clients and the company.
Responsibilities include:
• Build strong trusting relationships with the clients, while evaluating, analyzing, and understanding their needs to ensure their success and retention.
• Serve as the main point of contact and liaison between clients and the rest of the team
• Represent the voice of the customer and influence the product development roadmap
• Take ownership of accounts and manage all aspects of their required solutions
• Lead webinars, consultations, and any necessary training to customers on the product
• Partner with Sales and Product teams on upsell, cross-sell, and expansion opportunities
Requirements:
• 3-5 years customer success, account management, or consulting experience working with accounts of various sizes (at least 1+ year with B2B SaaS company) – a must
• Mother tongue English
• Superb written and verbal communication skills
• Strong problem-solving abilities with a focus on new technologies
• Positive attitude, empathy, and high energy
• Strong technical capabilities
• Experience with Salesforce – an advantage
• BA or BS degree
This is a full-time position, based in Jerusalem.
To apply, please send us your CV to contact@moiil.com with the Subject Line: Customer Success
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